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Terms Conditions That Keep Your Account Clear

Using 918kisses means you agree to the rules set out here. These terms cover how your account works, what we expect from your conduct, and how transactions through Touch 'n Go eWallet, Boost, and GrabPay are handled.

Account eligibility depends on local lawOne account per personTouch 'n Go eWallet, Boost, GrabPay acceptedRM-denominated wallet onlyTerms may be updated with notice

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TERMS QUERIES

Ask Us About These Terms

If a clause here is unclear or you believe something has been applied incorrectly to your account, reach out before assuming the worst. Our support team can clarify how a specific term applies to your situation — whether it concerns a payment dispute, an account suspension, or a withdrawal hold. Contact us through any of the channels below and reference your account ID for a faster response.

Team online

Live Chat

Available directly in the app or browser lobby. Quote your account ID and the specific clause you are asking about for a focused reply.

Email Support

Send your query to our support address for written clarification. Useful when you need a documented response to a terms dispute or account action.

Reach our team on our official Telegram channel for quicker back-and-forth. Keep your account details ready so we can pull up the right records.

HOW WE HANDLE THIS

Accountability Behind These Terms

These terms are not a formality. Every clause reflects how we actually operate the platform — from account security to how wallet balances are managed. We keep this consistent so you know what to expect each time you log in, regardless of which device you use.

Account Security

Your account is protected by password authentication and a one-time verification step on new devices. Never share your credentials; we will never ask for your password via chat or email.

Data Retention

Transaction records and account data are retained in line with our privacy commitments. You may request a summary of your account activity by contacting support with your registered details.

Cookie Use

We use session cookies to keep your account active across the app and mobile browser. Clearing cookies will log you out; we do not use cookies to track activity outside the platform.

Requesting Changes

To update your registered details — such as your linked Touch 'n Go eWallet or Boost account — contact support with identity verification. Changes to payment details require a short review period for security.

What These Terms Actually Cover

918kisses Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction you have with your 918kisses account — from the moment you register to every deposit, withdrawal, and wager placed. Access to the platform is conditional on local law in Malaysia; if your jurisdiction restricts online wagering, these terms do not override

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that. Your account wallet is held in Malaysian ringgit (RM), and all transaction records reflect the RM amount at the time of the transaction. Deposits made via Touch 'n Go eWallet, Boost, or GrabPay are processed as instructed by you and are non-reversible once confirmed on
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the payment provider's end. Withdrawals follow an identity verification step before funds are released — this is standard practice and protects your account from unauthorised claims. You are responsible for keeping your login credentials private. Sharing credentials or allowing another person to operate your account breaches
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these terms. We reserve the right to suspend or close accounts where misuse, multi-accounting, or fraudulent transaction patterns are detected. Any disputes over account balances must be raised within 30 days of the transaction date. Players in Johor Bahru and across Malaysia access the platform subject
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to the same terms. We will notify you of material changes to these terms via your registered account, and continued use after notification constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most from people reading through the terms. If yours is not here, live chat is the quickest path to an answer.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in both accounts being suspended and balances withheld pending review.

Deposits confirmed through Boost, Touch 'n Go eWallet, or GrabPay are non-reversible once processed by the payment provider. If a deposit did not reach your account wallet, contact support with your transaction reference.

We notify you through your registered account when material changes are made. Continued use of your account after that notification means you accept the updated terms.

Access depends on local law. Where online wagering is permitted under applicable Malaysian law, you may use the platform. These terms do not override any jurisdiction-specific restriction that applies to you.

Disputes must be raised within 30 days of the relevant transaction. Contact support via live chat or email with your account ID and transaction date so we can investigate the records directly.

No. Your account is for your use only. Allowing a third party to operate your account — including funding it via their DuitNow or FPX — is a breach of these terms and may trigger a security review.

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